Privacy & Cookies Policy

This Privacy & Cookies Policy explains how Lupidos Management, S.L., operator of the Gush-Tuss brand and www.gushtuss.com, processes personal information when you use this website, contact Gush-Tuss for support, or choose to load third-party content such as YouTube videos.

1. Who Is Responsible for Your Information?

Data Controller:
Lupidos Management, S.L.

NIF:
B76193226

Registered office:
Ur. El Arco, 3
35300 Santa Brígida
Las Palmas
Spain

Contact:
support@gushtuss.com

Gush-Tuss is a commercial brand operated by Lupidos Management, S.L.

2. Information We May Process

Information you provide to us

When you contact Gush-Tuss by email, we may process information you voluntarily provide, including:

• your name;
• your email address;
• your Amazon order number, if you provide it;
• product information;
• photographs, videos, or other attachments you choose to send;
• information about missing or damaged parts;
• assembly questions;
• warranty or support information;
• the content of your message and subsequent correspondence.

Please do not send personal information that is not necessary for us to respond to your request.

Technical information

Our website hosting and technical infrastructure may process limited technical information necessary to deliver, secure, maintain, and troubleshoot the website.

Depending on the technical environment, this may include:

• IP address;
• browser type;
• device and operating system information;
• date and time of requests;
• requested pages or files;
• basic server and security logs.

This information is not used by Gush-Tuss for behavioral advertising.

3. How We Use Personal Information

We may process personal information to:

• respond to customer support requests;
• provide assembly guidance;
• respond to questions concerning Gush-Tuss products;
• assist with missing, incorrect, or damaged parts;
• assist with issues related to a customer order where the customer voluntarily provides relevant order information;
• manage warranty or product-support matters;
• maintain records of customer-support communications where reasonably necessary;
• maintain the operation, integrity, and security of the website;
• prevent misuse, fraud, or security incidents;
• comply with applicable legal obligations;
• establish, exercise, or defend legal claims where necessary.

We do not use customer-support correspondence for unrelated marketing purposes unless an appropriate legal basis exists and any required consent has been obtained.

4. Legal Bases for Processing

Depending on the circumstances, we process personal information based on:

Contract or steps related to a contract

Where processing is necessary to provide product support, respond to issues related to a purchase, or take steps requested by a customer in connection with a product.

Legitimate interests

Where necessary for our legitimate interests in:

• responding to inquiries;
• providing customer support;
• improving support processes;
• maintaining website security and reliability;
• protecting our business and users;
• establishing or defending legal claims.

We consider these interests in light of the rights and interests of the individual concerned.

Legal obligations

Where processing is required to comply with applicable legal, accounting, regulatory, consumer-protection, or other obligations.

Consent

Where we specifically ask you to make a choice, including where you choose to load certain optional third-party content such as embedded YouTube videos.

Where processing is based on consent, you may withdraw that consent for the future.

5. Customer Support by Email

Customer support is currently provided primarily through:

support@gushtuss.com

There is no active web contact form in the current version of the website.

When you contact us by email, the information contained in your message is processed for the purpose of responding to and managing your request.

If your request concerns an Amazon purchase, you may choose to provide your Amazon order number to help us identify and address the issue.

Gush-Tuss does not require your Amazon account password or payment-card information for normal customer support. Please do not send this information.

6. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Customer-support correspondence may be retained while the request remains active and, following resolution, for such additional period as reasonably necessary to:

• manage follow-up support;
• address warranty matters;
• comply with legal obligations;
• establish or defend potential legal claims.

Where information must be retained because of a legal obligation or applicable limitation period, access may be restricted and the information deleted or anonymized when the applicable retention requirement ends.

Technical and security logs are retained only for the period reasonably necessary for website operation, security, troubleshooting, and compliance.

7. Service Providers

Lupidos Management, S.L. may use service providers that support the operation of the website and customer-support infrastructure.

These may include providers of:

• website hosting;
• email hosting;
• technical infrastructure;
• security;
• IT and website maintenance.

Such providers may process personal information only to the extent necessary to provide their services and subject to applicable data-protection requirements.

8. YouTube Videos and Third-Party Content

The Gush-Tuss website may include assembly or educational videos hosted by YouTube, a Google service.

YouTube content is optional third-party content.

To reduce unnecessary data transmission, Gush-Tuss intends to use YouTube's privacy-enhanced embedded player and a click-to-load mechanism.

The YouTube player should NOT be loaded automatically when a visitor opens a Gush-Tuss page.

Before the video is loaded, the visitor should see a local placeholder or poster and be able to choose whether to load the YouTube content.

Only after the visitor chooses to load the video should the website establish the connection required to display the YouTube player.

When YouTube content is loaded, Google/YouTube may receive technical information such as:

• the visitor's IP address;
• information about the browser and device;
• the URL or page from which the request is made;
• date and time information;
• information about interactions with the video or player.

Google/YouTube may also use cookies or similar technologies according to Google's own policies and the user's settings.

Where possible, Gush-Tuss uses YouTube's privacy-enhanced mode through the youtube-nocookie.com domain.

Privacy-enhanced mode reduces certain personalization uses associated with embedded video viewing, but the YouTube player remains a third-party service and may process information when it is loaded.

Visitors who do not wish to load YouTube content may continue to use the other parts of the Gush-Tuss website, including available written assembly information and manuals.

Google Privacy Policy
How Google uses information from sites or apps that use its services

9. Amazon and Other External Websites

The Gush-Tuss website may provide links to products sold through Amazon.com.

When you follow an Amazon link, you leave www.gushtuss.com.

Purchases, payments, Amazon account information, shipping details, and other information provided directly to Amazon are processed by Amazon under Amazon's own terms and privacy practices.

Lupidos Management, S.L. does not receive payment-card information through gushtuss.com.

Other third-party websites linked from Gush-Tuss may likewise process information under their own privacy policies.

10. International Data Transfers

Some service providers or third-party platforms used in connection with the website may process information in countries outside the European Economic Area.

Where Lupidos Management, S.L. is responsible for an international transfer of personal information, appropriate safeguards required by applicable data-protection law will be used where necessary.

Depending on the circumstances, these safeguards may include an adequacy decision, standard contractual clauses approved by the European Commission, or another legally recognized transfer mechanism.

Third-party services independently accessed or activated by the user may also process information internationally under their own privacy policies and applicable safeguards.

11. Your Data Protection Rights

Subject to applicable data-protection law and the circumstances of the processing, you may have the right to:

• request access to personal information concerning you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise applicable privacy rights, contact: support@gushtuss.com

We may request reasonable information to verify identity before acting on a request where necessary.

Individuals also have the right to lodge a complaint with the competent data-protection supervisory authority.

For Lupidos Management, S.L., the relevant Spanish supervisory authority is:

Spanish Data Protection Agency (AEPD)

12. Information for Visitors in the United States

Depending on the visitor's state of residence and whether the applicable legal thresholds are met, U.S. privacy laws may provide additional rights concerning personal information.

These rights may include, depending on applicable law:

• knowing or accessing certain personal information;
• correcting inaccurate information;
• requesting deletion;
• obtaining a portable copy of certain information;
• opting out of certain uses of personal information where applicable.

Gush-Tuss does not use personal information submitted through customer support for targeted behavioral advertising.

Gush-Tuss does not sell customer-support personal information.

Requests concerning applicable privacy rights may be submitted to: support@gushtuss.com

13. Children

The Gush-Tuss website is intended for a general adult audience interested in homesteading, poultry keeping, outdoor living, and related products.

The website is not designed to knowingly collect personal information from children.

If we become aware that personal information from a child has been provided in circumstances requiring parental or guardian authorization under applicable law, we will take appropriate steps to address the information.

14. Security

Lupidos Management, S.L. uses reasonable technical and organizational measures appropriate to the nature of the information processed to help protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

15. Cookies and Similar Technologies

Current Gush-Tuss website

The launch version of www.gushtuss.com is intentionally designed to minimize the use of tracking technologies.

Gush-Tuss uses Google Analytics 4 to understand how visitors use the website and to help improve the browsing experience.

Google Analytics on this website is managed through Cookiebot, a cookie consent management platform.

In regions where prior consent is legally required, Google Analytics statistics cookies are not activated until the visitor accepts them through the Cookiebot consent banner.

A visitor may decline Google Analytics and can change that choice at any time using the Cookiebot privacy control available on the website.

Gush-Tuss does not currently use Google Analytics for remarketing or personalized advertising.

Gush-Tuss does not currently use Meta Pixel or behavioral advertising trackers.

The website or hosting infrastructure may use strictly necessary technical technologies where required for basic operation, security, or network delivery.

YouTube

YouTube content is not considered necessary for the basic operation of the website.

Therefore, YouTube must NOT load automatically.

The visitor must choose to load the YouTube video before the YouTube player is inserted into the page.

After the visitor chooses to load it, YouTube/Google may use cookies or similar technologies under their own policies.

Cookie consent management

Where consent is required, cookie consent on this website is managed through Cookiebot.

Visitors can review or change their cookie preferences at any time using the Cookiebot privacy control available on the website.

If analytics, advertising, tracking, social media embeds, additional third-party content, or other non-essential technologies are added in the future, this policy and the consent mechanism must be reviewed before those technologies are activated.

16. Changes to This Policy

We may update this Privacy & Cookies Policy when our website, services, technology providers, or legal requirements change.

The current version will be published on this page and will show the date of the latest update.

17. Contact

For privacy questions, customer support, or requests concerning personal information:

Lupidos Management, S.L.
Ur. El Arco, 3
35300 Santa Brígida
Las Palmas
Spain

Email:
support@gushtuss.com